Comments on: Lennar's Customer Care http://www.lennarcares.com/about-lennar/lennars-customer-care/ Fri, 27 Jan 2012 11:32:23 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Lennar http://www.lennarcares.com/about-lennar/lennars-customer-care/comment-page-1/#comment-5274 Lennar Mon, 18 Jul 2011 16:32:42 +0000 http://lennar-cares.com/?p=105#comment-5274 Dear Jos, Thank you for your e-mail. Please send your request and your address to us at lennarcares@lennar.com. We will provide you with the necessary contact information for your local division office. Sincerely, Lennar Customer Care Team Dear Jos,

Thank you for your e-mail. Please send your request and your address to us at lennarcares@lennar.com. We will provide you with the necessary contact information for your local division office.

Sincerely,
Lennar Customer Care Team

]]> By: Jos http://www.lennarcares.com/about-lennar/lennars-customer-care/comment-page-1/#comment-5257 Jos Sun, 17 Jul 2011 21:15:08 +0000 http://lennar-cares.com/?p=105#comment-5257 I had an ivy plant that has crawled up to second story of the front of my home taken out. Wall has some minor damage (stains, etc.). I'm going to have the exterior of the house completely repainted. Aside from my house color, I need to know what other approved paint colors I'm allowed for my community. Is there a contact number I can call for Lennar Customer Care locally about this question? I had an ivy plant that has crawled up to second story of the front of my home taken out. Wall has some minor damage (stains, etc.). I’m going to have the exterior of the house completely repainted. Aside from my house color, I need to know what other approved paint colors I’m allowed for my community. Is there a contact number I can call for Lennar Customer Care locally about this question?

]]> By: Jade http://www.lennarcares.com/about-lennar/lennars-customer-care/comment-page-1/#comment-5059 Jade Thu, 07 Jul 2011 17:08:08 +0000 http://lennar-cares.com/?p=105#comment-5059 Service manager came by this morning! Thanks Lennar!!!! Service manager came by this morning! Thanks Lennar!!!!

]]> By: Lennar http://www.lennarcares.com/about-lennar/lennars-customer-care/comment-page-1/#comment-5015 Lennar Wed, 06 Jul 2011 22:05:15 +0000 http://lennar-cares.com/?p=105#comment-5015 Dear Jade, Thank you for letting us know about your concerns. We have sent this information to the upper management at your local division for their review. Someone will be in touch with you by tomorrow regarding this matter. Sincerely, Lennar Customer Care Dear Jade,

Thank you for letting us know about your concerns. We have sent this information to the upper management at your local division for their review. Someone will be in touch with you by tomorrow regarding this matter.

Sincerely,
Lennar Customer Care

]]> By: Jade http://www.lennarcares.com/about-lennar/lennars-customer-care/comment-page-1/#comment-5009 Jade Wed, 06 Jul 2011 17:03:46 +0000 http://lennar-cares.com/?p=105#comment-5009 Just moved in. Driveway graded improperly so water pools in front of garage, we have to jump over the standing water to enter after rain. Also sod very poorly done - not laid close together so missing spots all over with divets, my mother twisted her ankle just walking in my yard! Underneath ground clearly not prepared correctly so sod not laying flat nor even. Other issues as well need to be repaired ASAP- I already called and emailed local care with no response. ...not a happy new Lennar homeowner at the mOment- all these issues had to be known by Lennar prior to settlement!! Just moved in. Driveway graded improperly so water pools in front of garage, we have to jump over the standing water to enter after rain. Also sod very poorly done – not laid close together so missing spots all over with divets, my mother twisted her ankle just walking in my yard! Underneath ground clearly not prepared correctly so sod not laying flat nor even. Other issues as well need to be repaired ASAP- I already called and emailed local care with no response. …not a happy new Lennar homeowner at the mOment- all these issues had to be known by Lennar prior to settlement!!

]]> By: Lennar http://www.lennarcares.com/about-lennar/lennars-customer-care/comment-page-1/#comment-2660 Lennar Tue, 08 Mar 2011 14:25:43 +0000 http://lennar-cares.com/?p=105#comment-2660 Mr. Goffus. We have received your comment through our Blog and have notified our Customer Care Department in Virginia to contact you ASAP. Please let us know if you do not hear back from them. Thank you. Lennar Mr. Goffus. We have received your comment through our Blog and have notified our Customer Care Department in Virginia to contact you ASAP. Please let us know if you do not hear back from them.

Thank you.
Lennar

]]> By: Michael Goffus http://www.lennarcares.com/about-lennar/lennars-customer-care/comment-page-1/#comment-2642 Michael Goffus Mon, 07 Mar 2011 01:40:54 +0000 http://lennar-cares.com/?p=105#comment-2642 crack in foundation, watr seeping onto insulation, mold is going to begin to grow. Please contact 703-408-5029, 703-750-881, 703-244-7200- 540-752-0134 crack in foundation, watr seeping onto insulation, mold is going to begin to grow. Please contact 703-408-5029, 703-750-881, 703-244-7200- 540-752-0134

]]> By: Lennar http://www.lennarcares.com/about-lennar/lennars-customer-care/comment-page-1/#comment-1338 Lennar Mon, 25 Oct 2010 18:45:28 +0000 http://lennar-cares.com/?p=105#comment-1338 Dear Ms. Ferber, Thank you for your comments. Please send your contact information, including address and phone number to LennarCares@lennar.com and we will ensure that it is reviewed by the appropriate local management. Sincerely, Lennar Dear Ms. Ferber,

Thank you for your comments. Please send your contact information, including address and phone number to LennarCares@lennar.com and we will ensure that it is reviewed by the appropriate local management.

Sincerely,
Lennar

]]> By: Sheri Ferber http://www.lennarcares.com/about-lennar/lennars-customer-care/comment-page-1/#comment-1337 Sheri Ferber Mon, 25 Oct 2010 18:11:43 +0000 http://lennar-cares.com/?p=105#comment-1337 Dear Lennar, Since shortly after moving in June 2007 (Barrington in Temecula) - Harveston, we have been having nightmarish issues with our lovely GE PROFILE appliances. I really need your help! The refrigerator that you were supposed to repair still has not been done. It was never a closed ticket item on your side. You all just closed shop and left us thinking you would come back. The Profile dishwasher does not work, The Profile Microwave does not work, The Profile Fridge door is off set, the water dispenser has black marks under the back panel that you said you would take care of, and the ice-maker does not work. Now the stove top rear knob exploded nearly catching our home on fire. It will no longer work. What seemed like a beautiful set of appliances has quickly turned into our worst nightmare. Please help us know how to make this right. (I keep being told our appliances are under warranty direct with manufacturer. BUT when I call them they do not have record of us because we do not have the original purchase information, LENNAR does.) Please help us get off this merry-go-round and get a working ordered kitchen once again.) I can not even cook for my family! Dear Lennar,

Since shortly after moving in June 2007 (Barrington in Temecula) – Harveston, we have been having nightmarish issues with our lovely GE PROFILE appliances.

I really need your help!

The refrigerator that you were supposed to repair still has not been done. It was never a closed ticket item on your side. You all just closed shop and left us thinking you would come back.

The Profile dishwasher does not work,
The Profile Microwave does not work,
The Profile Fridge door is off set, the water dispenser has black marks under the back panel that you said you would take care of, and the ice-maker does not work.
Now the stove top rear knob exploded nearly catching our home on fire. It will no longer work.

What seemed like a beautiful set of appliances has quickly turned into our worst nightmare.

Please help us know how to make this right.

(I keep being told our appliances are under warranty direct with manufacturer. BUT when I call them they do not have record of us because we do not have the original purchase information, LENNAR does.) Please help us get off this merry-go-round and get a working ordered kitchen once again.) I can not even cook for my family!

]]> By: Lennar http://www.lennarcares.com/about-lennar/lennars-customer-care/comment-page-1/#comment-534 Lennar Tue, 06 Apr 2010 17:12:46 +0000 http://lennar-cares.com/?p=105#comment-534 Dear Annette, Thank you for contacting us with your concerns about your home. I have been in contact with division and regional management and they are reviewing this matter. Someone from the Austin team will be contacting you regarding this matter. If you need additional assistance, please send me an e-mail at CorporateCustomerCare@lennar.com. Sincerely, Amy Floyd Dear Annette,

Thank you for contacting us with your concerns about your home. I have been in contact with division and regional management and they are reviewing this matter. Someone from the Austin team will be contacting you regarding this matter. If you need additional assistance, please send me an e-mail at CorporateCustomerCare@lennar.com.

Sincerely,
Amy Floyd

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