At Lennar, we take the job of building homes seriously, and we take pride in the fact that over the last five decades, hundreds of thousands of families have trusted us to build their homes.
Standing behind each and every home we build is as important to us as providing the exciting designs, quality features, and unparalleled value that set us apart from other builders. At Lennar, we truly believe in our people, our processes, and our products – that is why we provide our homeowners with one of the best customer care programs available.
We stay committed to you well after you have moved in to your new home. During your first year of home ownership, we will schedule a few pre-planned visits to your home to answer questions, ensure that your home is operating properly, and to take care of any outstanding warrantable items.
Our customer care program is designed to give you peace of mind and to make sure that your home is operating up to your standards… and ours. If you follow a regular homeowner maintenance plan in addition to our pro-active program to care for your home, you will reap the benefits for years to come.
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{ 20 comments… read them below or add one }
Re. 6827 S. Star Ridge Pl.
Roof Tile Loose and slipped down on garage roof.
need someone to take a look and repar.
Dear Mr. Kayes,
Thank you so much for notifying us of the issue. We are forwarding your comment and contact information to our local Lennar Division. A member of their team will be in contact with you on Thursday, July 9 regarding this matter. Please feel free to send an e-mail to LennarCares@lennar.com or click here to use our Contact Us form to send us a message if you need additional assistance.
Lennar
Hi; I would like to report that only when rain i have a very bad odor in my laundry room.I reported this last year;but when lennar rep came was sunny days and the ODOR desappeard.Now i having the same bad ODOR.Please contact me at (813)388-5651.
Dear Mr. Garcia,
Thank you so much for notifying us of the issue. We are forwarding your comment and contact information to our local Lennar Division. A member of their team will be in contact with you on Friday, July 10 regarding this matter. Please feel free to send an e-mail to LennarCares@lennar.com or click here to use our Contact Us form to send us a message if you need additional assistance.
Lennar
Today, 27 July09 at 7:25AM, I was watering the left side of my home. When I entered my home and went to my upstairs master suite, I noticed that I had no power to the far side of my room. I went downstairs to check the circuit breaker to find that there was water running out of the circuit box. I know that this is not normal for me just watering my lawn and is apparent that they are structural issues with my home. I am requesting immediate assistance with this matter. I attempted to contact the Customer Care POC as well as Patriot Electric who is the contact for my electrical systems. I am very displeased and upset with the constant issues I am having with my home, which was built in 2006. Everything from my copper eroding quickly, which has me concerned with the risk of Chinese drywall use in my home, my water heater gas valve needing to be replaced twice in one year’s time, the 7 months is took for customer care to resolve the framing issue with my garden tub in the master bath (I was told that there were structural issues with my home during inspection that caused them to have to redo certain areas, obviously not very well), the water pouring through my windows when it rained, and now this. I am now considering filing suit. This is my first home and all of the problems I have had regarding this home have made what should be a joyous occasion, very unpleasant and stressful. Your immediate assistance is requested in resolving this matter.
Dear Ms. George,
Thank you for sharing your concerns about your home. We have sent an e-mail directly to you. If you could let us know what market you are in and provide us with your contact information, we will be happy to assist you.
Lennar Customer Care
I purchased a home in Colorado Springs, CO in 2004. I was re-painting the soffits/facia this weekend and found that on the south side of my house, there is a section that has separated from the framing on the house. There is a large gap between the shingles and the gutter in about an eight foot section. I no longer see a local office to report this to, can you please help me? 719-447-2282.
Dear Mr. Murphy,
Thank you so much for notifying us of the issue. We are forwarding your comment and contact information to our local Lennar Division. A member of their team will be in contact with you by Tuesday, August 3 regarding this matter. Please feel free to send an e-mail to LennarCares@lennar.com or click here to use our Contact Us form to send us a message if you need additional assistance.
Lennar
Do you have any contact information for someone in your corporate office to address sales issues? I’ve been dealing with more than one of your Chicago sales reps and have had multiple issues with the staff’s communication and deceptive sales practices.
Dear Edward,
Thank you for contacting us with this request. You may contact the management team at (888) 587-4477. If you will forward your contact information to LennarCares@lennar.com, I will ensure that a member of management contact you regarding this matter.
Sincerely,
Lennar
Dear Annette,
Thank you for contacting us with your concerns about your home. I have been in contact with division and regional management and they are reviewing this matter. Someone from the Austin team will be contacting you regarding this matter. If you need additional assistance, please send me an e-mail at CorporateCustomerCare@lennar.com.
Sincerely,
Amy Floyd
Dear Lennar,
Since shortly after moving in June 2007 (Barrington in Temecula) – Harveston, we have been having nightmarish issues with our lovely GE PROFILE appliances.
I really need your help!
The refrigerator that you were supposed to repair still has not been done. It was never a closed ticket item on your side. You all just closed shop and left us thinking you would come back.
The Profile dishwasher does not work,
The Profile Microwave does not work,
The Profile Fridge door is off set, the water dispenser has black marks under the back panel that you said you would take care of, and the ice-maker does not work.
Now the stove top rear knob exploded nearly catching our home on fire. It will no longer work.
What seemed like a beautiful set of appliances has quickly turned into our worst nightmare.
Please help us know how to make this right.
(I keep being told our appliances are under warranty direct with manufacturer. BUT when I call them they do not have record of us because we do not have the original purchase information, LENNAR does.) Please help us get off this merry-go-round and get a working ordered kitchen once again.) I can not even cook for my family!
Dear Ms. Ferber,
Thank you for your comments. Please send your contact information, including address and phone number to LennarCares@lennar.com and we will ensure that it is reviewed by the appropriate local management.
Sincerely,
Lennar
crack in foundation, watr seeping onto insulation, mold is going to begin to grow. Please contact 703-408-5029, 703-750-881, 703-244-7200- 540-752-0134
Mr. Goffus. We have received your comment through our Blog and have notified our Customer Care Department in Virginia to contact you ASAP. Please let us know if you do not hear back from them.
Thank you.
Lennar
Just moved in. Driveway graded improperly so water pools in front of garage, we have to jump over the standing water to enter after rain. Also sod very poorly done – not laid close together so missing spots all over with divets, my mother twisted her ankle just walking in my yard! Underneath ground clearly not prepared correctly so sod not laying flat nor even. Other issues as well need to be repaired ASAP- I already called and emailed local care with no response. …not a happy new Lennar homeowner at the mOment- all these issues had to be known by Lennar prior to settlement!!
Dear Jade,
Thank you for letting us know about your concerns. We have sent this information to the upper management at your local division for their review. Someone will be in touch with you by tomorrow regarding this matter.
Sincerely,
Lennar Customer Care
Service manager came by this morning! Thanks Lennar!!!!
I had an ivy plant that has crawled up to second story of the front of my home taken out. Wall has some minor damage (stains, etc.). I’m going to have the exterior of the house completely repainted. Aside from my house color, I need to know what other approved paint colors I’m allowed for my community. Is there a contact number I can call for Lennar Customer Care locally about this question?
Dear Jos,
Thank you for your e-mail. Please send your request and your address to us at lennarcares@lennar.com. We will provide you with the necessary contact information for your local division office.
Sincerely,
Lennar Customer Care Team